How All-Inclusive Are Your “Comprehensive” IT Services?

Opening an invoice to find an ongoing list of surprise fees and charges is a great way to ruin your day.  Unfortunately, that’s the reality when working with many of today’s service providers, even those that allegedly offer “flat-rate” options.

Let’s review what you should know to avoid before you tie yourself to a company that will happily charge extra for whatever they can.

When Flat-Rate Gets a Little Bumpy

Let’s say you reach out to a software vendor to find out what they can offer your business. They swear up and down that their customer relationship management software offers features X, Y, and Z. You sign up, get your team up to speed, and find out that X, Y, and Z are indeed included.

However, features S, O, and L are not… at least, not without an additional quoted surcharge for each time you need to use them. As a result, you’re now spending more than anticipated for tools that only cover your needs some of the time.

Correct me if I’m wrong, but that’s the opposite of what you’re looking for, right?

It’s hard to call something “flat-rate” when there’s a bunch of lumpy little asterisks attached to it. It’s even harder to gauge your actual spend with this kind of flat-rate support. The variables of how much more a given need will cost you and how often it will arise defy predictability.

Maintaining Predictability is What Enables Successful Growth

For a business to grow sustainably, it needs to stay consistent in its operations. To achieve this consistency, the business needs a sense of what its future costs will be. Establishing a consistent IT budget helps you do that while also enabling you to move forward.

After all, if you know what your costs will be, you know how much of your available capital you have left to spend. This makes it easier to make the investments that push operations forward. This is basically the thesis statement of a managed IT partnership: eliminating the stressors and uncertainties of technology that would otherwise hold your business back from its potential.

What Does Truly Comprehensive IT Management Look Like?

We like to think our service offering clearly shows what modern IT services should be. For a consistent monthly fee, we proactively monitor and maintain our clients’ essential information technology, providing comprehensive support to keep them on task. If something falls outside the terms of our agreement, we sit down with you and talk it through. We negotiate, not dictate.

Meanwhile, your team enjoys technology that just works the way it is supposed to. If something goes wrong, we’re there to help. It’s all included.

That’s what comprehensive IT management should look like. In the spirit of the season, it’s far more treat than it is trick.

If you want to experience this for your business’ benefit, reach out. Call us at (276) 601-3208 to learn more.