Accelerating Business Growth Through Professional Technical Support

Is there someone in your office who is largely seen as the resident tech expert, even if their real specialty is human resources, sales, or marketing? If so, you have a problem: if everyone is turning to them for IT assistance, the chances that this person can successfully complete their official tasks… the stuff you actually hired them to do… plummet.

Let’s go over the shortcomings of this approach in more detail as we explore a far preferable option.

How Fast Can Your Team Member Solve the Problem?

Here’s the thing… if you’re relying on a sales team member, customer support representative, or marketing team member to assist their fellow team members with IT issues, you’re basically giving that employee a second job with no increase in hours or pay.

Now, put yourself in the shoes of that employee. How frustrating would it be to be randomly pulled away from a task, interrupting your workflow to provide advice that lies completely outside of your expertise or job parameters? How stressful would it be to—again, putting off your actual responsibilities—suddenly be responsible for someone else’s tools, simply because you were perceived to have a better handle on how they work? How nervous would you be if someone were dealing with a serious issue and relying on you to fix it, all while you were trying to meet a pressing deadline?

None of this is ideal, especially compared to the available alternative of remote help desk support.

Help desk support is meant to deliver assistance to your end users with their workplace software and hardware, available as needed. Provided by dedicated teams of IT professionals and specialists, this level of support almost always takes far less time from your team members' day and reduces the friction they face with every challenge.

Professionals Keep the Receipts that Keep You Secure

There’s a lot that must be done to preserve a business’ security and meet the compliance requirements that apply to it… not to mention addressing the day-to-day cybersecurity threats and needs that every business faces, simply by existing. 

With help desk support, your team has a resource to turn to for assistance with maintaining secure practices and identifying current threats. Not only that, but there will also be a full audit trail to confirm what steps have been taken and who has run point.

Let Your Team Keep their Focus on Your Customers, Not their Computers

RiverTrail Technology is here to assist you, helping you accomplish your organizational goals by ensuring that your technology remains an asset. Reach out to us at (276) 601-3208 to find out more about what we offer.